Please note that due to the Coronavirus outbreak, currently all our staff work from home and won’t be able to answer phone calls or open the post on a daily basis. We apologies for any inconvenience caused. We are working to ensure all communications channels with us are open.
Please email us below if you would like to get in touch. We’d love to hear from you.
- email email@example.com
- tel: 44 (0)20 7737 9434
- tel: +44 (0)20 7501 8920
- fax: +44 (0)20 7738 4110
- email firstname.lastname@example.org
Please note we do not accept sales calls or respond to marketing emails.
With any media queries please call Communications Manager Andy Wasley
- mobile (available also at out of office hours): +44 (0) 7789 936383
- email: email@example.com
- Check the profiles of our spokespeople
UK Head Office address
Thomas Clarkson House
Feedback and complaints
We are accountable, so if you have any query about our fundraising or if you are unhappy with anything we’ve done, you can call us on 44 (0)20 7737 9434, email firstname.lastname@example.org or post a letter to the Head of Fundraising and Communications. Positive feedback also welcome!
What happens after I submit my feedback?
Your feedback will be logged and passed to the relevant department. If you have requested a response we will aim to acknowledge your feedback within three working days. Complaints will be passed to an appropriate member of staff, usually a manager. We aim to resolve complaints as quickly as possible, usually within 10 working days. Sometimes, we may need to investigate the circumstances surrounding your complaint to ensure we take appropriate action. We will contact you to explain this. When the investigation is complete we will contact you. Read our fundraising complaints policy in full.